Returns & Exchanges

EUVELLE Return/Exchange Policy

Thank you for shopping at Euvelle®️. We appreciate your business and want you to be completely satisfied with your purchase. Please review our updated refund policy below.

Non-Refundable Issues

Refunds will not be provided for application-related concerns. Due to the nature of our lashes, customers must thoroughly attempt to resolve any application issues by following our instructions. If, after a genuine effort, the application still doesn’t work, you may contact us to explain the issue. Upon review, if we determine that you did your best to apply the product, we will accept the return for a full refund.

Defective, Damaged, or Missing Goods

If you receive a defective or damaged product, we will gladly provide a replacement free of cost. Please contact us within 30 days of receiving your order to initiate the replacement process.

If there are items missing in your order, we will also gladly reship those to you. However, due to the nature of the product, you must reach out within 24 hours of receiving your order to be eligible to receive a refund for missing item(s).

Requirements for Damaged/Defective item:

Provide Proof of Damage:

Please include clear photos/video of the damaged or defective item, along with the packaging (if possible). This will help us assess the issue and process your claim more efficiently. (If no video or photo, we cannot process a refund or replacement)

Return Eligibility 

Due to safety concerns, once the item has been shipped or delivered, items cannot be returned.

You must also  provide the receipt or proof of purchase.

If you choose to return an item, we offer a % refund on the purchase price for returns based on the following reasons:

Did not like the style/color

Changed of mind

Dissatisfied

Size issue

Not Eligible for a Refund:

Custom or Prescription Lenses: If the eyeglasses were custom-made or have prescription lenses that were specifically tailored to the customer’s measurements or prescription, they are often non-returnable.

Used or Worn Glasses: If the glasses have been used, worn, or damaged after delivery (for example, if they show signs of scratches or wear), they may not be returnable.

Missing Original Packaging: If the glasses are returned without the original packaging, including cases, cleaning cloths, or any included accessories, the return might not be accepted.

Time Frame Exceeded: If the refund/return request is made more than 30 days after the order was delivered.

Hygiene or Safety Concerns: For health and safety reasons, some eyewear items, especially those that have been worn or come in contact with the customer’s skin, might not be returnable.

Final Sale or Promotional Items: Some items purchased during sales or special promotions may be marked as non-returnable or non-refundable.

Return Process

To initiate a return, please contact us. Please note that returns must be accepted before sending the item back. Once accepted, you will be provided with the return address. Customers are responsible for covering the return costs. 

Cancellation Policy

Orders cannot be canceled once they have been shipped. Typically, orders are shipped within 5-7 business hours of being placed. Please consider this before finalizing your purchase.

Delivery Confirmation from Carrier:

If the carrier confirms the package was delivered to the address provided, we are unable to process a refund or replacement. This includes situations where the tracking information shows successful delivery.

Missing Package Claims Filed After the Time Frame:

If the claim for a missing package is submitted after the specified time frame: 7-14 days after the delivery date, the order may no longer be eligible for a refund or replacement.

Incorrect Shipping Information:

If the address provided during the order process was incorrect, and the carrier delivered the package to the wrong location, we cannot be held responsible for lost or misdelivered packages.

Customer Refusal of Delivery:

If the package was delivered but the customer refused to accept it or did not claim the package from the carrier, it may not be eligible for a refund or replacement.

Claims for Damaged Goods Not Reported Immediately:

If the order was marked as delivered but was damaged, and the issue was not reported within 7-14 days, it will not be eligible for return, refund, or replacement.

Refunds

We will notify you upon receiving and inspecting your return. If your return is approved, a refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take some time for the refund to reflect in your bank or credit card account. 

If more than 15 business days have passed since your return was approved, please contact us for further assistance.

If you have any questions or concerns regarding our refund policy, please feel free to contact us.

Contact Us

For questions, inquiries, or feedback, please email us at:

support@Euvelle.com